Service Desk Technician

Service Desk Technician
Are you a technical guru with a strong ability for creative problem solving and a desire to learn hands-on? This fast-growing Managed Service Provider is looking for a collaborative team player who is willing to help customers solve problems and empower them to be more efficient using technology. Grow your career with this high energy, process driven, solutions-oriented team filled with opportunities for professional development by identifying the root cause of problems, creating prevention plans for future issues, working through the ticketing system to reactively solve technology complications, and providing proactive solutions to prevent glitches from arising in the future. This is a full-time position and is located in Toronto, Ontario.
 
Primary Requirements
3+ years of help desk / service desk experience most recently in a level 2 role
At least 3+ years of troubleshooting and deployment of Microsoft client and server-based technologies; 5+ years of experience preferred
Demonstrated ability to support Apple computers integrated into Windows environments; 3+ years of experience strongly preferred
Experience with industry standard server and client hardware (i.e. Dell, Lenovo, HP), as well as previous background supporting clients with Windows Remote Desktop Server
Strong experience with network backbone devices including switches, routers, and firewalls
A+, Network+, Microsoft MCP certification preferred
Post-Secondary Education is required; Bachelor’s degree is preferred
 
 
About Peoplr
Peoplr is a national Human Resources consulting firm working with high-growth companies who need help finding great people to deliver great business results.  Check us out on our website at: www.mypeoplr.com
 
Interested in learning more about this position? Please submit your resume to:
 
kim.kent@mypeoplr.com