Customer Service

http://www.jobzipp.com/company/hotels-at-home
Hotels at Home
Fairfield  -  United States
3 Current Jobs Openings

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208 Passaic Ave, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
    3
  • Job Type:
    Full Time
  • Salary:
    Depends
  • Job Location:
    Fairfield, United States
  • Minimum Education:
    Diploma
  • Minimum Experience:
    Less than 1 Year
  • Apply By:
    Nov 30, 2017
  • Job Posting Date:
    Sep 27, 2017
Job Description

POSITION SUMMARY
Our Customer Service Representatives handle incoming calls, live chats and emails from current and prospective customers regarding their orders, inquires and resolve any escalations.

PRIMARY RESPONSIBILITIES
· Answer inbound calls, live chats and emails from customers.
· Provide exceptional customer service.
· Research and assist all inquiries in a professional, courteous and timely manner.
· Documentation of customer’s account.
· Proactive follow-up with customers.
· Reach out to customers to confirm orders.
· Process phone orders.
· Stay up to date with all promotions and sales.
· Perform other duties as assigned.

QUALIFICATIONS
Required
· Customer Service experience
· Warm, pleasant phone manner
· Proficient in Microsoft Outlook, Word, Excel and data entry
· Ability to prioritize and multi-task
· Excellent verbal and written communication and active listening skills
· Organized and detail orientated
· Customer follow-up
· Energetic, team player and quick learner
· HS Diploma or equivalent

Preferred
· Call Center experience
· Multilingual
· Handling customer escalations
· Logistics or delivery experience

All employment is contingent upon successful completion of a criminal history background check and drug screening.

Skills Required

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