Customer Service
Hotels at Home
Fairfield  -  United States
3 Current Jobs Openings

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208 Passaic Ave, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Fairfield, United States
  • Minimum Education:
  • Minimum Experience:
    Less than 1 Year
  • Apply By:
    Nov 30, 2017
  • Job Posting Date:
    Sep 27, 2017
Job Description

Our Customer Service Representatives handle incoming calls, live chats and emails from current and prospective customers regarding their orders, inquires and resolve any escalations.

· Answer inbound calls, live chats and emails from customers.
· Provide exceptional customer service.
· Research and assist all inquiries in a professional, courteous and timely manner.
· Documentation of customer’s account.
· Proactive follow-up with customers.
· Reach out to customers to confirm orders.
· Process phone orders.
· Stay up to date with all promotions and sales.
· Perform other duties as assigned.

· Customer Service experience
· Warm, pleasant phone manner
· Proficient in Microsoft Outlook, Word, Excel and data entry
· Ability to prioritize and multi-task
· Excellent verbal and written communication and active listening skills
· Organized and detail orientated
· Customer follow-up
· Energetic, team player and quick learner
· HS Diploma or equivalent

· Call Center experience
· Multilingual
· Handling customer escalations
· Logistics or delivery experience

All employment is contingent upon successful completion of a criminal history background check and drug screening.

Skills Required

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